Returns

We want you to love everything you order from us! All of our products are carefully quality checked before they leave our warehouse, but sometimes things can happen in transit or the wrong item might slip through by mistake.

When Your Order Arrives

Please take a moment to check your items carefully when they arrive. If anything is damaged, faulty, or not quite what you ordered, just let us know — we’ll be happy to help put things right.

How to Let Us Know

If you need to report an issue or request a return, simply head over to your Account section of our website, find the relevant order and fill in the online form within 14 days of receiving your order.

Sending Items Back

To help us process your return quickly, please make sure your items are sent back in their original, undamaged packaging and in the same condition they arrived in. All returns must be sent via Royal Mail second class delivery.

Please note

• Our website won’t allow returns to be submitted for items that were ordered more than 3 months ago.
• We’re only able to process returns that meet the above conditions.

If you have any questions our team is always here to help — just get in touch at sales@whiteleafcompany.co.uk or 01386 442515.